Privacy Policy

How we protect and manage your personal information

Information We Collect

neoauraela collects personal information when you interact with our corporate finance education services. This happens when you enquire about our analyst training programs, register for courses, or engage with our educational resources.

Personal Information

  • Name, email address, and phone number when you contact us
  • Professional background and experience level for course recommendations
  • Payment information for course enrolments
  • Learning progress and assessment results

Technical Information

We automatically collect certain technical data when you visit our website, including IP address, browser type, device information, and how you navigate through our educational content. This helps us improve your learning experience and ensure our platform works effectively.

How We Use Your Information

Your personal information helps us deliver quality corporate finance education tailored to your professional development needs. We're committed to using your data responsibly and only for legitimate educational purposes.

  • Providing access to our analyst training programs and educational materials
  • Communicating about course schedules, updates, and relevant industry insights
  • Processing payments and managing your enrolment records
  • Personalising your learning experience based on your progress and goals
  • Improving our educational content and delivery methods

Information Sharing and Disclosure

neoauraela does not sell your personal information to third parties. We may share limited information in specific circumstances that support your educational experience or comply with Australian privacy laws.

We work with trusted service providers who help deliver our educational services, such as payment processors and email communication platforms. These partners are contractually required to protect your information and use it only for specified purposes.

When We May Disclose Information

  • To educational partners when delivering joint programs
  • To comply with legal requirements or court orders
  • To protect the safety and rights of our students and staff
  • In case of business transfer, with your consent where required

Your Privacy Rights

Under the Australian Privacy Principles, you have several rights regarding your personal information. We respect these rights and provide clear processes for exercising them.

Access and Correction

You can request access to the personal information we hold about you. If you find any errors or outdated details, we'll work with you to correct them promptly. This includes updating your contact preferences or professional background information.

Data Portability and Deletion

You may request a copy of your learning records and progress data in a portable format. If you wish to withdraw from our programs, you can request deletion of your personal information, subject to our legal obligations to maintain certain educational records.

Data Security and Retention

We implement comprehensive security measures to protect your personal information from unauthorised access, alteration, or disclosure. Our approach combines technical safeguards with strict access controls.

Your data is stored on secure Australian servers with encrypted transmission and regular security audits. We maintain backup systems to protect against data loss while ensuring these backups follow the same privacy protections.

How Long We Keep Your Information

  • Contact and enquiry details: 3 years after last interaction
  • Student records and course completion certificates: 7 years
  • Payment records: As required by Australian taxation law
  • Marketing preferences: Until you withdraw consent

Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience and help us understand how our educational content performs. Most cookies we use are essential for website functionality or help improve your learning experience.

Types of Cookies

Essential cookies keep you logged into your learning dashboard and remember your progress through course materials. Analytics cookies help us understand which educational content is most valuable to our students, allowing us to continuously improve our offerings.

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect your ability to access some features of our learning platform.

International Data Transfers

neoauraela primarily processes and stores your personal information within Australia. When we work with international educational partners or service providers, we ensure appropriate safeguards are in place to protect your privacy rights.

Any international transfers comply with Australian Privacy Principles and include contractual protections that maintain the same level of privacy protection you'd expect within Australia.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our educational services and privacy practices. When we make significant changes, we'll notify current students and recent enquirers via email.

Minor updates, such as clarifications or contact detail changes, will be posted here with an updated effective date. We encourage you to review this policy periodically, especially before enrolling in new programs.

Privacy Questions and Concerns

If you have questions about how we handle your personal information or wish to exercise your privacy rights, please contact our privacy officer:

Email: support@neoauraela.com

Address: Brougham St, Geelong VIC 3220, Australia

Phone: +61262868328

This privacy policy was last updated on January 15, 2025. It applies to all personal information collected by neoauraela from this date forward.